Privacy Policy

1. Who We Are

Private Stock LLC Hauling ("Private Stock LLC," "we," "us," or "our") is a hauling and junk removal company based in Tampa Bay, Florida. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website at privatestockllc.geniesolution.ai or contact us about our services.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information: Name, phone number, and email address
• Service address: The address where hauling or removal services are requested
• Job details: Description of items to be removed, photos you upload, preferred dates, and any special instructions
• Payment information: Processed securely through our payment processor; we do not store full card numbers
• Communications: Messages you send us via phone, email, or our estimate form

We also collect limited technical data automatically (browser type, IP address, pages visited) for website security and basic analytics. We do not use tracking cookies for advertising purposes.

3. How We Use Your Information

We use the information we collect to:

• Prepare and deliver estimates for your requested services
• Schedule and perform hauling jobs
• Send confirmations, invoices, and job status updates via email or SMS
• Respond to your questions and provide customer support
• Improve our services and website
• Comply with legal obligations

4. SMS Messaging

We do not use your phone number for marketing or promotional messages unrelated to your service requests. Your number is never sold or shared with third-party marketers.

5. Sharing of Information

We do not sell or rent your personal information. We may share it only in limited circumstances:

• Service providers: SMS delivery (Twilio), payment processing (Stripe), and email services — bound by confidentiality obligations
• Legal compliance: When required by law, court order, or government authority
• Business transfers: In the event of a merger or acquisition, with advance notice to you

6. Photos You Upload

Photos you submit with your estimate request are stored securely on our server and used solely to assess your job and prepare your estimate. They are not shared publicly or with third parties beyond our service team.

7. Data Retention

We retain your personal information for as long as necessary to provide services, maintain records for tax and legal purposes (typically 7 years for financial records), and resolve disputes. Job records and associated photos are retained for 3 years after service completion unless you request earlier deletion.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of SMS communications at any time by replying STOP

To exercise these rights, contact us at privatestock347@gmail.com or call 656-235-7751.

9. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. Our website uses HTTPS encryption. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. Continued use of our services after changes constitutes your acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or how we handle your information, contact us:

• Email: privatestock347@gmail.com
• Phone: 656-235-7751
• Location: Tampa Bay, FL